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When should I place an order?...
When you like, from my point of view the sooner the better, but most orders are placed 2/3 months before the date of the event. That said we have had one customer phone in an order on a Tuesday for delivery on Friday, and we were able to supply even with that very short notice.
How do I pay?
If you order on line then you can pay with paypal or with a credit/debit card. Alternatively you can post a cheque payable to: Wedding Tree Favours and posted to Alan Waterman, Slate Barn, Low Road, Wimbotsham King's Lynn Norfolk PE34 3QQ. Cheque's are the prefered method of payment.
Do the trees have instructions as to how to look after them?
On each tree is a label with a colour picture, the name of the tree and some information about the tree. Also the web site address where there is a page giving instructions on how to look after the trees.
How much is the cost of post and packing?
It is included in the cost of the trees. There are no hidden extras.
What trees can I have?
Most people let us make up a mixture of whatever is best at the time, and that will generally be Oaks (as they are the quintessentially British tree) and a mixture of other trees such as Sweet Chestnut, Horse Chestnut, Silver Birch, Rowan, Crab Apple, Ash, Beech, Hornbeam etc etc. All the trees are British Native trees or trees like Sweet Chestnut that have been in the UK for hundreds of years. In Winter we supply evergreens so the choice is less and the most popular is Holly as it is Christmassy. but there are others such as Yew, Holme Oak, and Scots Pine, you can have the other trees but they wont have leaves on. If you want specific trees than that can be negotiated over the phone or by emails, I am most accommodating and if they are available then there is no problem.If you want 50% Ash and 50% Beech as a recent customer requested then so long as they are available, then that is what I will supply.
Where can you deliver to?
Where ever you like in the UK, however whoevever is running the event will need to be aware to keep the trees in a cool place if they are being delivered a few days in advance of the event but that's all. You will need to let us know the name of the person at the venue who will receive the trees and the exact address/ post code /phone number /email as the delivery company (FEDEX) need all that info.
How big are the trees, how do they look, if we place them on the tables will they fall over etc?
The trees are in black plastic pots that are 3 inches high (30mm) and the tree will be another 4/5 inches high so from bottom of pot to top of tree will be about 7/8 inches (200mm). How do they look? They are they are little living trees and they are beautiful. Put them on the tables? Yes if you want to and then it would be a good idea to purchase sleeves to stand the pot in. This has four advantages; it hides the black pot; it supports the pot and tree so that it will not tip over, the sleeve is wider at the bottom and this makes it very sturdy. If your clients get a bit animated (to much Champagne) then it would be possible to knock them over but they would have too be quite determined. Also you can put your own personal message on the sleeve and the sleeve supports the pot so the pot does not touch the table and thus there will not be any chance of a wet mark from the damp soil.
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